Last updated: June 22, 2026
Certified translations are custom, made-to-order work performed by human translators. This policy explains how refunds and corrections work for our services. (We are a digital service; generic “returns of physical goods” terms do not apply.)
Cancellations before work begins
If you cancel an order before translation work has begun, contact us right away and we will work with you on a refund of amounts not yet earned.
After work has begun or completed
Because each translation is custom work, refunds on completed translations are handled on a case-by-case basis. Rather than a fixed monetary policy, we stand behind our work:
- Free error correction. If we made an error in the translation or certification, we will correct it at no charge.
- USCIS acceptance. If USCIS rejects a translation solely because of a translation or certification defect on our part, we will revise it free of charge or refund the translation fee. This covers the accuracy and compliance of our translation — it is not a guarantee of the outcome of your immigration application, which is decided by USCIS.
Revisions
Revisions needed to correct our errors are free. Changes you request to the original source content or scope may incur an additional fee, which we will confirm with you first.
How to request
Contact us at [email protected] or (973) 803-2795 with your order number and a description of the issue, and we will make it right.
Refund method and timing
Where a refund is issued, it is returned to your original payment method, typically within 5–10 business days.