Which documents qualify?
Eligible standard documents are clear, legible copies of these records:
- Birth certificates
- Marriage certificates
- Divorce records
- Academic records, such as diplomas and transcripts
- Police records
- Driver’s licenses
They qualify in orders of up to 100 pages. Not sure whether a foreign civil-registry record, such as a Japanese koseki, counts? Upload it for a free quote and you will see the price and delivery window before you pay.
These go to quote review instead: passports, handwritten documents, hard-to-read scans, dense or specialized files, and files with special instructions. Quote review is free and happens before you pay.
When does the 24 hours start?
At order confirmation. Not when you upload, and not when you pay.
For a clear file with a known page count, you order directly at Start Your Order. The 24 hours runs on business days, which are Monday to Friday, U.S. Eastern Time.
What happens if you miss the 24 hours?
That document is free. We refund the translation fee for each eligible document that is delivered late. Documents delivered on time are paid for as usual.
What about files that are not standard documents?
Anything else goes to quote review. Your quote gives the price and the delivery window before you pay.
Orders over 100 pages, and complex or specialized projects, get a custom quote with a confirmed turnaround before you pay. If a set is large enough to need a staged schedule, the quote names the delivery dates.
Do you offer same-day or rush translation?
No. We do not sell a rush, same-day or expedited service at any price, so there is no rush fee to add. The delivery guarantee above is part of the standard service for eligible standard documents, at the standard price. To see which other providers list a rush or expedited option, see certified translation cost in 2026.
Need a certified translation for a deadline?
Upload your document now. Eligible standard documents are $19.99/page when the page count is clear. Eligible standard documents, in orders of up to 100 pages, are delivered within 24 hours of order confirmation on business days, or that document is free. Unclear or nonstandard files go to quote review.
What do I receive, and how?
A filing-ready PDF and an editable DOCX, by email. The translation is formatted to mirror the original and comes with a signed, dated Certificate of Translation Accuracy. Delivery is digital; we do not mail physical copies.
We prepare certified translations for USCIS purposes. 8 CFR 103.2(b)(3) requires a translation that the translator has certified as complete and accurate; it does not mention notarization. We do not offer apostille. Notarization is an optional paid add-on: remote online notarization of the translator’s certificate, delivered as a notarized PDF. We do not mail paper copies.
What if there is a mistake?
If we made an error in the translation or certification, we correct it free, for the life of the document. If a translation is rejected solely because of an error on our part, we revise it free or refund the translation fee.
No translation company can promise how USCIS or any other office will decide a case, and we do not.
Can I order from outside the United States?
Yes. We are based in New Jersey and serve customers worldwide. Prices are in U.S. dollars and delivery is digital. Our certified translations are prepared for USCIS purposes. If you are filing with another authority, check its requirements before you order.
How do I order?
- Check your file. Is it one of the standard documents above, clear and complete, with a known page count?
- If yes, order directly. Go to Start Your Order, upload, and pay. The page count is automatic.
- If not, ask for a quote. Upload at Get a Free Quote. A person reviews it and gives you the price and delivery window before you pay. Quotes are reviewed Monday to Friday, 9am to 6pm ET.
Delivery questions
Does the delivery guarantee cost extra?
No. Eligible standard documents are $19.99 per page, or 8 cents per source word on multi-page files when that is lower, with a $19.99 order minimum. There is no surcharge for the delivery guarantee.
Does the guarantee count weekends?
It runs on business days, Monday to Friday, U.S. Eastern Time.
Is the guarantee per order or per document?
The page limit is per order: up to 100 pages. Orders from the same customer confirmed on the same business day count together toward the 100-page limit. The remedy is per document: if an eligible document is late, that document is free.
Does a passport qualify?
Passports go to quote review. Upload it for a free quote and you will see the price and delivery window before you pay.
Where are the full terms?
Need it soon?
Clear document, known page count: Start Your Order.
Anything else: Get a Free Quote.
Questions: (973) 803-2795, Monday to Friday, 9am to 6pm ET.
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